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Welcome to The Segway Collection . . .
Your site for the most unique selection
of Sports Gifts for fans of all ages

Scroll down for Shipping, Payment, Returns,
Privacy and other Segway Info



Shipping:
THE SEGWAY COLLECTION and http://www.segwaycollection.com ship to all 50 states, U.S. Territories and possessions, and to APO, FPO and military addresses by U.S. Postal Service (USPS), and by United Parcel Service (UPS).

Generally, within the United States, we use U.S. Postal Service "Priority Mail" which, while not guaranteed, usually effects delivery within 2-3 business days from the time of shipment.

International orders are generally delivered either through the U.S. Postal Service's "International Air Mail" or "Global Priority Mail" services.

Shipping and handling charges are stated in U.S. dollars, and are based on merchandise totals as follows:

Merchandise TotalShipping Total
$0 - $25$5.95
$25.01 - $50$7.95
$50.01 - $75$9.95
$75.01 - $100$11.95
$100.01 - $150$13.95
$150.01 - $200$15.95
$200.01 - $294.99$17.95
$295.00 +$30.00


Please add $10.00 to the above shipping and handling charges for all international shipments.

Express Mail Overnight Delivery available for a flat fee of $21.95. USPS guarantees next day delivery to most addresses (delivery may take 2 days to more rural locations).

Unless you advise us to the contrary, by e-mail addressed to

CustomerService@SegwayCollection.com


we reserve the right to select the method of shipping your order.

"Handling time" for in stock products is usually 3-4 business days, and for special orders and out of stock items is 1 - 6 weeks. "Handling time" is the time needed to select and package your items for shipping. Please note that total delivery time is equal to handling time plus time for standard shipping.

For credit card customers, we generally ship your order within 3-4 business days of its receipt; and, for non credit card customers, we will ship your order immediately upon receiving your money order or upon the clearance of your personal check. Please note that personal check transactions may require several weeks to complete. All returned checks are subject to a service charge in the amount of either $20.00 or the maximum amount allowed by law; collection costs, including, without limitation, reasonable attorney’s fees, and all costs and penalties permitted by law, incurred as a result of a returned check, will also be assessed.

Payment and On-Line Security:
THE SEGWAY COLLECTION and http://www.segwaycollection.com make every reasonable effort to ensure that all sales transactions are processed and completed through our secure server. In the secure mode, while your computer is communicating with our server, all of your individual data is transmitted in an encrypted format to ensure the security of your personal information.

Our secure on-line ordering system accepts Visa, Mastercard, American Express and Discover. While all of our prices are stated in U.S. dollars, our international credit card customers will find that the appropriate currency conversion will be made automatically at the currency exchange rate in effect at the time of the sales transaction. There is a $10.00 (USD) minimum for all credit card orders.

Should you not wish to pay by credit card transaction, you may pay by money order in U.S. dollars, or by personal check, in U.S. dollars, drawn on a U.S. bank, by completing the on-line order form and selecting either "Money Order" or "Personal Check", as appropriate, as your method of payment. You will receive an e-mail transmission confirming your order, and you will be requested to send your money order or personal check for the full amount of the transaction to:

Customer Service
The Segway Collection
P.O. Box 82
McHenry, IL 60050


For non credit card customers, we will hold your merchandise for 14 days pending our receipt of your payment, after which time we cannot guarantee these items will remain in stock. We will ship your order immediately upon receiving your money order or upon the clearance of your personal check. Please note that personal check transactions may require several weeks to complete. All returned checks are subject to a service charge in the amount of either $20.00 or the maximum amount allowed by law; collection costs, including, without limitation, reasonable attorney’s fees, and all costs and penalties permitted by law, incurred as a result of a returned check, will also be assessed.


Returns and Exchanges:
We guarantee your satisfaction with our products and services, for all of us at THE SEGWAY COLLECTION and http://www.segwaycollection.com are committed to providing you a pleasurable shopping experience.

All merchandise is carefully packed and packaged for shipping, but we suggest that you inspect your order closely upon its receipt to ensure that it is correct and undamaged.

We will accept returns and exchanges within 15 days of your receipt of your order; and, we will refund your shipping charges if our product was defective or shipped as a result of our error. Contact us by e-mail, addressed to:

CustomerService@SegwayCollection.com


for a Return / Exchange Authorization Number and instructions. Returns will not be accepted unless accompanied by an approved Return Authorization number. All returns are subject to a 20% re-stocking fee.

We regret that we do not process returns or exchanges with respect to custom merchandise, furniture or personalized items. For health reasons, as well as concern for our furry customers, we are unable to accept returns of pet products.


Duties and Taxes:
The payment of duties, taxes, customs and other governmental assessed imposts, taxes, fees, and other similar charges, are your responsibility, and these amounts must be paid by you in accordance with applicable law which varies by country.

Orders shipped to residents of Illinois will be assessed 6.50% sales tax in addition to all other applicable charges.


Privacy:
THE SEGWAY COLLECTION and http://www.segwaycollection.com are committed to providing excellent service to our customers, including respecting their concerns about privacy. We understand that our customers may have questions about whether and how we collect and use personal information. Accordingly, we have prepared this statement to inform you of the privacy principles that govern our sales transactions.

You may be assured that, subject to the exception described below, unless we are required to do so by law or legal process, we will not make your personally identifiable information available to any company or to anyone else outside of THE SEGWAY COLLECTION and http://www.segwaycollection.com.

As indicated above, by way of exception to our blanket, all-inclusive privacy policy, since we have a number of suppliers that assist us with order processing and shipping in various instances, these companies and persons may receive a specific customer's name and shipping address, so they can fulfill their roles properly. No other personally identifiable information is divulged to these suppliers.

Further, on occasion, while we do compile and/or share non-personal, non-individual statistical and/or demographic information with others, we never divulge personally identifiable information in these instances.

When ordering, we collect only the information required to process and complete our customer's order. This means that we will ask you for:

· Your name
· Your credit card number and expiration date
· Your credit card billing address
· Your shipping address if it's different from your credit card billing address
· Your e-mail address and daytime telephone number, so we may contact you with any questions regarding your order


Generally, in the absence of unusual circumstances, which we will gladly tell you about if asked, we do not request data such as your Social Security number or your driver's license number, state of issuance and expiration date. No matter what the circumstances, we never ask for your bank or credit card personal identification number (PIN).

We will never display your full credit card number. We will refer only to the last four digits of your credit card for verification or other order related necessary purposes.

Please do not send us credit card or other personal information by e-mail, since this is not a secure means of transmission.

On occasion, we send our customers special e-mail transmissions dealing with new products, special events, sales, promotions and other happenings. Our policy is to send these e-mail communications only to customers who wish to receive them and who give us permission to continue to send them. Accordingly, in every such special e-mail, we will include instructions how you may tell us that you do not wish to receive future similar communications.

Your dealing with us implies your consent to our collection and use of the information set forth above; and, should we decide to change our privacy and special e-mail standards, we will include these changes on this page so you may always be aware of our privacy and special e-mail related policies.


Sales to Minors:
THE SEGWAY COLLECTION and http://www.segwaycollection.com make every reasonable effort to protect minors visiting our web site.

Minors, that is someone under 18 years of age, need to tell their parent(s) or guardian(s) about our Privacy Policy, and need to obtain their parent's or guardian's permission before giving us any personally identifiable information.

Minor visitors to our web site should not reveal their real name or any other identifying or personal information to us without first consulting their parent(s) or guardian(s); and, minors must first obtain the permission of their parent(s) or guardians(s) before purchasing any item from us.

We encourage parents and guardians:

· To review our web site with their minor child/children
· To be aware of our Privacy and Sales to Minors Policy, including, without limitation, our use of special e-mail transmissions dealing with new products, special events, sales, promotions and other happenings
· To contact us immediately by e-mail, addressed to CustomerService@SegwayCollection.com, if their minor child/children has/have provided us with personally identifiable information or has/have used a credit card without suitable permission

Upon our receipt of appropriate notification, we will make every reasonable effort to delete a minor child's identifying or personal information from our records.


E-Mail List:
On occasion, we send our customers special e-mail transmissions dealing with new products, special events, sales, promotions and other happenings. Our policy is to send these e-mail communications only to customers who wish to receive them and who give us permission to continue to send them. Accordingly, in every such special e-mail, we will include instructions how you may tell us that you do not wish to receive future similar communications.

Terms and Conditions of Site Visitation and Sale:
Your dealing with us implies your consent to our policies and procedures described and set forth throughout our web site; and, should we decide to change any of our policies or procedures, we will include these changes on our appropriate web site page(s) so you may always be aware of our policies and procedures.

You should be aware that links to other web sites from our site may lead you to sites that are not under our control, and we cannot, and do not, make any representations or warranties about the content, policies and/or procedures of these other sites.

Our policies and procedures are not to be interpreted, construed or applied in any manner contrary to applicable law or governmental regulation; and, we reserve the right to alter, amend, delete or otherwise change any of our policies and procedures which are contrary to law or governmental regulation so as to bring our policies and procedures, to the extent reasonably and lawfully possible, into keeping with the enactments of appropriate governmental authorities.

Further, we reserve the right to change, suspend or discontinue the sale of any item offered on this web site at any time as well as to alter the terms of sale, impose sales restrictions or otherwise change the array of our products and services solely when and as we see fit.

This web site is governed by the laws of the State of Illinois, without giving effect to any principles of conflicts of law, except as to any provisions which may be governed by the laws of the United States of America, in which case the latter shall govern. Any action at law or in equity arising out of or relating to this web site shall be filed only in the state or federal courts located in Illinois, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Your access to and use of this web site is solely at your own risk. If you are dissatisfied with any of the materials contained on this web site, or with any other aspect of our terms, conditions, policies, procedures and any and all other aspects of this web site, your sole and only exclusive remedy is to discontinue accessing, visiting and using this web site.

To the fullest extent allowable and permitted by applicable law, you agree that THE SEGWAY COLLECTION and http://www.segwaycollection.com, including, without limitation, as may be applicable, their owners, partners, officers, directors, employees, agents, representatives, successors and assigns, are released from and shall in no event be liable or responsible for any and all claims, charges, demands, damages, liabilities, losses or expenses of any nature whatsoever, whether herein specifically set forth or not, of whatsoever nature and howsoever arising, including, without limitation, any compensatory, incidental, direct, indirect, special, punitive or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or any other losses of any kind or character whatsoever, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with your use of this web site or any web site with which it is or may hereinafter be linked. You assume total and full responsibility for establishing any and all procedures for data backup and virus checking as you and you alone consider necessary.

You also agree to indemnify, defend and hold harmless THE SEGWAY COLLECTION and http://www.segwaycollection.com, including, without limitation, as may be applicable, their owners, partners, officers, directors, employees, agents, representatives, successors and assigns, from and against any and all claims, charges, demands, damages, liabilities, losses, and expenses of whatsoever nature and howsoever arising, including, but not limited to, any legal or other professional fees and the costs of defending or prosecuting any claim and loss of profit, goodwill, and any other direct or consequential loss, incurred or suffered by THE SEGWAY COLLECTION and http://www.segwaycollection.com, including, without limitation, as may be applicable, their owners, partners, officers, directors, employees, agents, representatives, successors and assigns, directly or indirectly, by reason of any act of commission or omission which you commit, including, without limitation any act of commission or omission in breach of our terms and conditions as well as our policies and procedures described and set forth throughout our web site. In this regard, you agree to cooperate as fully and as reasonably required in the defense of any such claim. THE SEGWAY COLLECTION and http://www.segwaycollection.com reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

By visiting and using this web site, you indicate your acceptance of all of our terms and conditions as well as your consent to all of our policies and procedures described and set forth throughout our web site; and, should we decide to change any of our term, conditions, policies or procedures, we will include these changes on our appropriate web site page(s) so you may always be aware of our terms, conditions, policies and procedures. If you do not agree with your acceptance and consent to the foregoing, you have no right or license to access this web site, and you should not do so.


Proprietary Information:
The entire content of this website is copyright property of THE SEGWAY COLLECTION and http://www.segwaycollection.com, and all rights herein are reserved to us.

Any and all material contained in this website is a proprietary product of THE SEGWAY COLLECTION and http://www.segwaycollection.com, and is protected under applicable and governing copyright laws of the United States of America.

None of this material may be reproduced, copied, or in any other manner transcribed for commercial purposes without first obtaining our written permission as the proprietary holders thereof.


Contact Us:
Should you have any questions, comments or concerns regarding our Shipping, Payment and On-Line Security, Returns and Exchanges, Duties and Taxes, Privacy, Sales to Minors, E-Mailing List, and General, Proprietary and Contact Information Policies, or respecting any other aspect of our sales, products and services, do not hesitate to e-mail us at:

CustomerService@SegwayCollection.com


You may also contact us at:

The Segway Collection
P.O. Box 82
McHenry, IL 60050


Should you care to tell us about your shopping experience with us or offer a comment concerning any of our sales procedures, or our products and services, we look forward to hearing from you. We are a family business, run by people who feel and think about sports just the way most of our customers do. We appreciate your shopping with us, and our goal is to do everything possible to make your shopping experience not only a pleasant one, but also one that you will be happy to share with your family and friends.

Your concerns about us are important to us. We hope this information is helpful to you.

Thanks from your friends at THE SEGWAY COLLECTION for stopping by. We know how busy you probably are, so we especially value your time spent with us.


© 2000-2014 by THE SEGWAY COLLECTION and http://www.segwaycollection.com