As a winner of Yahoo Shopping’s  Five-Star Customer Service Award, SegwayCollection receives many customer comments for our excellent service, customer-responsive staff and prompt shipping. We’re quite proud of these unsolicited remarks, and we’ve included a number of them to show that you may shop with us online with confidence and security.
“I just wanted to let you know that I have never received something I have ordered online so quickly! You guys are terrific and you can bet that you have a customer for life!!”(Lisa H., Daytona Beach, FL)
“Excellent customer service! An item I ordered was discontinued and I received an e-mail from an acutal PERSON offering me various alternative options. My order was processed promptly and accurately, packed with great care and arrived quickly - with a handwritten thank you note attached to the packing slip. I spent 10 years in retail managment and I want to thank the members of this company for going out of their way to provide excellent, personalized customer service.”(Melissa S., Nashville, TN)
“I just wanted to say thank you very much for your excellent product and even better customer service!! I really appreciate your creativity, efficiency and personal attention. I will happily buy from you again and enthusiastically recommend you to my friends!”(Jamey O., Fort Collins, CO)
“Hello, I received my order in the mail yesterday and am very pleased with the products, speed of delivery and all around great service from your company! Thank you!”(Wylia L., Chapel Hill, NC)
“I just wanted to thank you for your great gift! She loved it and thought it was the best baby gift she received. Thank you for helping me give a memorable gift. Thanks again!”(Pamm M., Sacramento, CA)
“As a fellow merchant, I can appreciate the unique product selection and quality, ease of ordering, and the prompt Customer Service that we all strive for! Overall, an Excellent Shopping Experience!”(Stanton S., Roselle, NJ)
“Transaction was absolutely flawless. They were extremely friendly and communicated well. I would not hesitate to do business with The Segway Collection again. Thanks for everything!”(Ed M., Oklahoma City, OK)
“I was very pleased with everyone at Segway Collection. I would send an e-mail late at night and by early the next morning I would have a response! Very impressive! Once I submitted my order I think I received 3 or 4 e-mails just updating me on my order and thanking me for my order! I felt as if I was their only customer! I will be ordering from them again. And my merchandise arrived a couple of days earlier than I expected! GREAT JOB!!!!!”(Niki H., Irving, TX)
“I was so happy with my purchase. I am having my first baby and got the 1st Baby Baseball kit for my husband as a surprise. He hasn't put it down since! Great product!!”(Melissa N., Belmont, CA)
“Amazingly fast delivery of the gift to our friends (they received it something crazy like 48 hours after we ordered it?!). Great product, great service, A++.”(Scott S., Columbia, MO)
“The Segway Collection provided the best service I've ever experienced while shopping over the Internet. After being quoted a price of $4.95 for shipping and handling, they were able to ship it another way for $1.50!!! THANKS Segway for your honesty.”(Steve C., Phoenix, AZ)
“I had questions about the article and was very surprised that my questions were answered the very next day to my total satisfaction! I have never shopped over the net before because I was afraid of the service. Was I fooled! The service was better than if I went to a local department store! Thank you. The merchandise was of good quality too.”(Peggy B., Pottsville, PA)
“Personal note of thanks included ... very nice! Classy!”(LaWanda S., Columbus, IN)
“Everything went great from the time I placed my order until it was delivered. The level of service I received was excellent. I'd like to especially thank Allison for all of her assistance in helping me complete my order.”(James C., Oak Forest, IL)
“I couldn't be happier. The service was better than I thought!!! I didn't know shopping here would be so easy. Everyone should shop here!!!!”(Carmen B., Sherman Oaks, CA)
“Thanks for combining my orders and saving me money on shipping. I really appreciate it!!!! Also, thanks for sending it priority mail so I receive it soon!!! Happy Holidays!!!”(Lisa H., Gurnee, IL)
“Great merchandise and the staff was extremely personable, and helpful.”(Jennifer J., Renton, WA)
“I was pleasantly surprised to receive exceptional customer service. Segway responded to my emails within 12 hours and they were informative, personable and professional.”(Jeannette S., Peoria, AZ)
“Lois at Segway was very helpful. As a matter of fact, everyone at Segway was. I was glad I chose to do business with them. I would not hesitate to recommend or do business with them in the future.”(John F., Brick, NJ)
“Wow. Fast! I am very happy. :)”(Andrea W., Dillon, MT)
“Great Product. T-shirts are great quality fabric and terrific artwork.”(Orsola N., Mobile, AL)
“Took a while to get authorization for my overseas credit card. However once that was done, they delivered really quickly.”(Craig T., Johannesburg, South Africa)
“Very smooth transaction with great e-mail response and fast shipping. A pleasure!”(Carolyn D., Jacksonville, NC)
“I was, indeed, very pleased ... and have recommended Segway to my friends.”(Karen R., Aurora, CO)
“Item was so different, service was perfect and easy shopping ... good online follow up.”(Joe P., San Jose, CA)
“Wonderful service. Caring staff.”(Christine P., San Diego, CA)
“I have ordered from Segway many times and the customer service always is outstanding! Thanks.”(Susan C., North Las Vegas, NV)
“Excellent service and communication. Thanks!!”(Michael K., Las Vegas, NV)
“The service was extremely pleasant, and I won't hesitate to use them again.”(M.L., Bardstown, KY)
“Products were accurately described, received quick, pleasant e-mails verifying order and shipping, items received in great condition and very quickly. A GREAT online purchasing experience. I will order from this company again! Thanks!”(William L., Colorado Springs, CO)
“I was glad to see how fast they processed the order. Many thanks for the speediness of the turn around time.”(Jeana A., Lancaster, PA)
“Products exactly as described and shipped safely and quickly. Very pleased with Segway and I plan to order from them again in the future.”(Patty B., Austin, TX)
“I was very happy with The Segway Collection. My order was here sooner than I expected. I was impressed!”(Sue T., E. Dubuque, IL)
“I was very impressed that someone at Segway took note that I was a collector and informed me of additional keychains not listed on the website.”(Shaun T., Wheaton, IL)
“The order came on time and was great ... no trouble and prompt. Thank you.”(Kim H., Juniata, NE)
“Great experience with Segway. The purchase procedure was simple, and I received my item quickly and in good condition.”(Christopher P., Independence, KY)
“My order from the Segway Collection arrived promptly. Service was great.”(Mary C., Germantown, NY)
“My order was quickly processed and shipped. It arrived in perfect condition! They even hand wrote a little note thanking me for the order. I would highly recommend them! Thanks.”(Tamara P., Manvel, TX)
“Order was placed and I had my merchandise in 4 days ... great!”(Laurie D., Cambridge Springs, PA)
“I received my merchandise promptly and packaged nicely.”(Pennie B., Lexington, MI)
“Very good service. Will shop there again. Thanks.”(Phillip S., Salt Lake City, UT)
“I ordered my things the week before Christmas! I was worried about getting it in time! It came in the mail after 3 days! I was very happy!”(Shelly H., Binghamton, NY)
“I had an issue about the shipping charges, and they were very helpful and understanding. I would recommend this merchant to everyone. I received my order promptly and safely.”(Jennifer P., Virginia Beach, VA)
“I got the item quickly, and it looked exactly as it appeared online. I was very satisfied and would order from them again.”(Julie W., Fairfield, PA)
“I am very satisfied, and I will be back in the future.”(Delma W., Avondale, AZ)
“Thank you for the quick response! I am so excited! I ordered the frames. I couldn’t find any frames that I liked for my son's room and then I stumbled across your website and now I am set! Thank you very much.”(Niki H., Irving, TX)
“Thank you very much! Everyone at your company has been extremely helpful and pleasant. I really appreciate it.”(Brande W., Sparks, NV)
“Thank you very much for the reduction in shipping and handling. I feel that’s good business on your part and you can certainly count on me being a return customer. Thanks again!”(Dawn de M., Howard Beach, NY)
“Thanks for the great T-shirts. They are much higher quality than all else I have seen.”(Cynthia M., Southampton, PA)
“I was really quite happy with the service that I received from this company. When they realized that there was going to be a short delay because of the overwhelming interest in their products, they notified me to let me know. They also e-mailed me to let me know when my item had been shipped so that I could keep an eye out for it. I would not hesitate to do business with them again.”(Sandra M., Arcata CA)
“I received my order quickly, in perfect condition, with absolutely no hassle or worries. I'd shop with Segway anytime!”(Amir V., Edison, NJ)
“The item I ordered was out of stock. I was quickly notified that the item was on backorder and would be shipped in less than two weeks. The item arrived well before the estimated two weeks, and I was kept informed of the ordering process the entire time. This is a good merchant, I will definitely shop at their site again.”(Linda R., Stamford, CT)
“I had no problems at all with my order or the product. I think the prices were reasonable as well. Thank you.”(Sherri E., Knoxville, TN)
“Faster delivery than I expected. Merchandise was as advertised. Good job.”(Marcia M., Chicago, IL)
“The merchandise I ordered arrived very quickly and in excellent condition.”(Robyn C., Quincy, MA)
“They have outstanding service and very nice people working for them.”(Joe F., Demarest, NJ)
“The quality of the merchandise was great.”(Susan P., Panhandle, TX)
“Very speedy process even the week of Xmas. I ordered my gift that week & still got it for Xmas. Customer service e-mailed me right back when I had questions regarding my gift.”(Stephen G., Windham, NH)
“Segway is a very good place to shop, their merchandise is very high quality. Very fast delivery and packaged very well. Shopping experience was easy.”(Lynda A., Hannibal, MO)
“Thank you for the fast service on the soccer ball gift bag and soccer boy smiley face bag and shirt. Wonderful service, you are an excellent seller! Thank you so much.”(Lucynda B., Lake Milton, OH)
“Everything arrived quickly and was just as I expected. I would certainly buy from Segway again, and I would highly recommend.”(Rebecca L., American Fork, UT)
“I found just what I was looking for. Ordering was easy. Shipping was fast.”(Amy P., Stafford, KS)
“The quality was excellent . . . Definitely two thumbs up!!”(Diane J., Cross Junction, VA)
“Very professional and good communication.”(Pauline O., Universal City, TX)
“Thanks for the good service. I really appreciate your e-mails along the way letting me know what’s going on.”(Troy L.)
“Everything was packed perfectly. I definitely will order from this company again. And sent immediately. Yes, better than expected.”(Zachary P., Romeo MI)
“I was very impressed with the speedy service and the quality of the item ordered!”(Kaci C., Birmingham, AL)
“Great company with extra fast shipment of products I ordered. Would do business with anytime.”(Christopher G., West Union, SC)
“The quality of the merchandise was better than I expected and delivery was speedy.”(Beverly C., Monrovia CA)
“You have great products at great prices.”(Billy S., Cassville, MO)
“I just wanted to let you know that I think you guys are great for changing my shipping rate. I realize it wasn't that large of a dollar amount difference, but it's the point that you realized it wasn't necessary and changed it. Most companies would have charged me the regular rate regardless of what would be more appropriate to my order. I am a first time buyer here and you've made my experience a very pleasant one, I hope to order more from you in the future. Thank you.”(Brandy M., Hoopa, CA)
“Excellent product, very quick delivery and great communication. Someone actually e-mailed me to tell me when my order was being shipped and by what method.”(Melissa B., Leetonia, OH)
“I received my order in record time and with excellent communication!”(Connie P., Huntington Beach, CA)
“Very prompt shipment. High quality merchandise and they keep you informed. Highly recommend them. I have placed three orders with them and I hope to purchase more in the future.”(Carolyn H., Palm Bay, FL)
“Great prices. Delivered on time. I will purchase from you again.”(Michael S., Joplin, MO)
“Extremely happy with the purchase and the customer service follow up. I would definitely use Segway again when the time comes to order addition items.”(Steve L., Ramsey, NJ)
“Fantastic site! Delivery was fast and the products were just what I expected. Will buy from again! I highly recommend this site!(Joan T., Fontana, CA)
“Great products, from a great company.”(Deb C., Fairfield, CA)
“The items were exactly as I expected. They arrived promptly and in very good condition. I would definitely shop here again.”(Lydia G., Cotulla, TX)
“Loved the products and they were shipped rapidly.”(Kristen M., Henderson, NV)
“I received an e-mail acknowledging the order, and the order arrived in 3 days -- I am very happy with the order and would order from them again.”(Sally T., San Diego, CA)
“My gift arrived very quickly and was packaged very well. I will definitely order from Segway again!”(Carol S., Walnut, IL)
“Easy ordering, excellent product, and fast delivery. What more can you ask for?”(Cynthia B., Gouverneur, NY)
“Notified quick about shipment & ordered items arrived very fast.”(Y O., Medford, OR)
“I was surprised at the selection and the ease of shopping on their site. I also had a fast response on a back ordered item. Thanks.”(Cindy W., Pylesville, MD)
“The baby's outfit was a huge hit! The quality of the item was very good. Item arrived quickly with no problems.”(Don and Jill H., Somerville, MA)
“The quality was top notch, the service was fast and the price was great compared to other online merchants.”(Tim F., Bryceville, FL)
“Totally a great experience -- even total satisfaction with the product! Thanks!”(Jane K., Plymouth, MN)
“Ordered twice ... excellent service. Speedy shipping. Thanks!”(Roger B., Rockford, IL)
“Fast shipping, fair prices, great shopping experience!”(Irene M., Holtsville, NY)
“Great communication on order status. Timely delivery.”(Danielle M., San Jose, CA)
“Smooth transaction, fast shipping. Great product!!”(John J., Villa Rica, GA)
“Very prompt. Helpful staff. Product delivered almost immediately. Very pleased with the product. I loved it !!!”(Tammy Y., Stanford, KY)
“Very pleased with the merchandise & the speed in shipping. I got everything in time for Xmas. Wish I could say that about all the other merchants!”(Davie M., Oklahoma City, OK)
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